Our Commitment to Your Privacy
SILVER WOLF Productions (ABN 66 376 765 633), owner of the Dive Deep Dialogues, MyStories FOREVER, and SitAwhile 360 brands ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites and use our applications.
1. Information We Collect
1.1 Information You Provide
When you contact us or use our services, you may provide:
- Contact Information: Name, email address, phone number
- Account Information: Username, password, profile details
- Feedback and Communications: Messages, support requests, survey responses
- App Usage Data: Preferences, progress, and interaction data within our applications
1.2 Information Collected Automatically
When you visit our websites, we automatically collect certain information:
- Usage Data: Pages visited, time spent, navigation patterns
- Device Information: Browser type, operating system, device type
- Location Data: General geographic location (country/city level)
- Analytics Data: Interaction with content via Google Analytics 4
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Google Analytics to understand how visitors use our sites
- Performance Cookies: Help us improve website performance
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
- To provide and maintain our applications and services
- To respond to your enquiries and support requests
- To personalise your experience within our apps
- To process feedback and improve our offerings
2.2 Website Improvement
- To understand how visitors use our websites
- To improve our website design, content, and functionality
- To analyse trends and user behaviour
- To optimise user experience
2.3 Marketing and Communication
- To send you information about services you've expressed interest in
- To notify you about updates relevant to your interests
- To provide educational content about resilience, dialogue, and storytelling
Your Choice: You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with:
- Service Providers: Trusted third parties who assist in operating our websites and services (e.g., hosting providers, analytics services)
- Legal Compliance: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
3.1 Third-Party Services
Our websites use the following third-party services:
- Google Analytics 4: Website analytics (subject to Google's privacy policy)
- Firebase: Hosting, authentication, and database services (subject to Google's privacy policy)
- Clerk: Authentication services where applicable
We implement appropriate technical and organisational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure hosting infrastructure
- Access controls and authentication
- Regular security assessments
- Employee confidentiality obligations
Important: While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Your Privacy Rights
Under Australian privacy law (Privacy Act 1988), you have the following rights:
5.1 Access and Correction
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
5.2 Deletion and Restriction
- Request deletion of your personal information (subject to legal obligations)
- Request restriction or objection to certain processing activities
5.3 Opt-Out
- Unsubscribe from marketing communications
- Disable cookies through browser settings
- Request exclusion from analytics tracking
To exercise any of these rights, please contact us at [email protected]
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide the services you've requested
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain business records
7. Children's Privacy
Some of our apps are designed for young adults. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.
Privacy Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au