Your Privacy Matters

Privacy Policy

Last updated: 3 October 2026

Our Commitment to Your Privacy

SILVER WOLF Productions (ABN 66 376 765 633), owner of the Dive Deep Dialogues, MyStories FOREVER, and SitAwhile 360 brands ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites and use our applications.

1. Information We Collect

1.1 Information You Provide

When you contact us or use our services, you may provide:

  • Contact Information: Name, email address, phone number
  • Account Information: Username, password, profile details
  • Feedback and Communications: Messages, support requests, survey responses
  • App Usage Data: Preferences, progress, and interaction data within our applications

1.2 Information Collected Automatically

When you visit this website, Cloudflare Web Analytics counts visits in totals. It uses no cookies and doesn't identify you. It records:

  • Visit Counts: Pages visited and how quickly they load
  • Device Information: Browser type, operating system, device type
  • Location Data: Country

This website doesn't use Google Analytics. Each app's own Privacy page says what that app uses.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us improve website performance

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

  • To provide and maintain our applications and services
  • To respond to your enquiries and support requests
  • To personalise your experience within our apps
  • To process feedback and improve our offerings

2.2 Website Improvement

  • To understand how visitors use our websites
  • To improve our website design, content, and functionality
  • To analyse trends and user behaviour
  • To optimise user experience

2.3 Marketing and Communication

  • To send you information about services you've expressed interest in
  • To notify you about updates relevant to your interests
  • To provide educational content about resilience, dialogue, and storytelling

Your Choice: You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

  • Service Providers: Trusted third parties who assist in operating our websites and services (e.g., hosting providers, analytics services)
  • Legal Compliance: When required by law or to protect our rights and safety
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

3.1 Third-Party Services

This website uses the following third-party services:

  • Cloudflare Web Analytics: Visit totals, without cookies
  • Firebase: Hosting, authentication, and database services (subject to Google's privacy policy)
  • Clerk: Authentication services where applicable

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

  • SSL/TLS encryption for data transmission
  • Secure hosting infrastructure
  • Access controls and authentication
  • Regular security assessments
  • Employee confidentiality obligations

Important: While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Privacy Rights

SILVER WOLF Productions is based in Australia, so Australian privacy law (the Privacy Act 1988) applies to how we handle your information. People use our apps in many countries, including New Zealand, India, the UK, Ireland, Canada and the US. Wherever you live, you can:

5.1 Access and Correction

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct information that is wrong or incomplete

5.2 Deletion and Restriction

  • Ask us to delete your personal information. We'll delete it unless the law requires us to keep it (for example, payment records: see Data Retention below). Section 6 explains how to delete your account.
  • Ask us to restrict or stop certain uses of your information

5.3 Opt-Out

  • Unsubscribe from marketing communications
  • Disable cookies through browser settings

The privacy law where you live may give you further rights: for example the GDPR in Ireland, the UK GDPR, New Zealand's Privacy Act 2020, India's Digital Personal Data Protection Act 2023, Canada's PIPEDA, and US state privacy laws such as California's. Nothing in this policy takes those rights away.

To use any of these rights, email us at [email protected]. We reply within a month.

6. Deleting Your Account

You can delete your Dive Deep Dialogues (DDD) account yourself: sign in at auth.divedeepdialogues.com/account/delete. It's deleted 30 days after you ask, and you can cancel by signing in again before then. When you ask, we cancel any DDD subscription you pay for through PayPal. Subscriptions bought through the App Store or Google Play can only be cancelled by you, in the store.

6.1 What deleting your DDD account removes

  • Your DDD sign-in and account, including your plan and add-on records
  • Progress saved in your DDD account by Deeper Dialogues, Finding Your Voice, MindEase, Profound Philosophy and Profound Questions
  • Your conversations with the apps' AI coaches and our support assistant (a conversation flagged as a safety concern is kept, with your name and account removed)

6.2 What it doesn't remove yet

Some apps keep your data in their own systems, and deleting your DDD account doesn't reach them yet. Our newsletter list, records of which apps you used, and your sign-in history aren't removed either. To delete those:

  • Dive Deep Dating: delete your dating data in the app, as described at divedeepdating.com/delete-account
  • Pemberton: delete your account in the app, as described at pemberton.divedeepdialogues.com/delete-account
  • MyStories FOREVER Vault, Dive Deep Intimacy and every other app: email [email protected] and we'll delete it for you. MyStories FOREVER Vault vaults are often shared with family, so we'll check with you what should happen to stories other people rely on.
  • Our newsletter and other emails: use the unsubscribe link in any email, or ask us to remove your address

You can also simply email us and ask us to delete everything we hold about you, in every app. We'll confirm what we've deleted and anything we have to keep.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide the services you've requested
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements
  • Maintain business records

Payment records (amounts, dates and PayPal transaction IDs) are kept for 7 years, to meet our record-keeping obligations as an Australian business. Our backup of the DDD account system keeps earlier versions for 7 days. MyStories FOREVER Vault keeps locked backups for much longer; its own Privacy page explains how long.

8. Children's Privacy

Some of our apps are designed for young adults. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Privacy Enquiries:

[email protected]

General Enquiries:

[email protected]

Postal Address:

SILVER WOLF Productions
1701 White Haven Avenue
Magenta, NSW, 2261
Australia

Privacy Complaints

If you're unhappy with how we've handled your information, please tell us first at [email protected]. We will investigate and respond within 30 days.

You can also complain to the privacy regulator where you live: in Australia, the Office of the Australian Information Commissioner (oaic.gov.au); in New Zealand, the Office of the Privacy Commissioner (privacy.org.nz); in the UK, the Information Commissioner's Office (ico.org.uk); in Ireland, the Data Protection Commission (dataprotection.ie); in Canada, the Office of the Privacy Commissioner of Canada (priv.gc.ca); in India, the Data Protection Board of India; and in the US, the Federal Trade Commission or your state's attorney general.

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